Area Housing Officer
Department: Housing Operations
Salary: £37,364 - £38,684
Location: Preston, Lancaster and Kendal
Hours: 36.25 hours per week
Contract: Permanent
About the Role
As an Area Housing Officer, you’ll play a key role in delivering a responsive, customer-focused housing management service across your patch. You’ll work closely with tenants to meet their needs, manage all aspects of tenancy and estate management, and support tenancy sustainment through visible, proactive engagement within the community.
This is a full‑time, permanent role (36.25 hours per week), covering Preston, Lancaster and Kendal. You’ll be primarily office‑based, with regular time spent out in your area carrying out visits and estate work. You’ll manage your own diary and workload, balancing planned activity with responsive casework. Due to the community‑based nature of the role, a driving licence and access to your own vehicle are essential.
Requirements
* Excellent customer service delivery
* Strong communication and interpersonal skills
* Effective time management, with the ability to deliver value for money
* A full UK driving licence and access to your own vehicle
Desirable
* Experience of partnership working
* Experience of working within social housing management
* CIH Level 3 or other relevant housing qualification
Why Progress?
Because we’re people‑focused, genuine, and forward‑thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters.
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
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