Job Description
Business Support Manager
A law firm is seeking a talented Business Support Manager to lead its PA teams and support the smooth operational running of a busy practice area. This role suits someone with strong PA/secretarial leadership experience, excellent organisational skills and a proactive, solutions‑focused mindset.
Why this role?
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* Join a collaborative, approachable team where your contribution is recognised.
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* Access high‑quality learning and development opportunities.
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* Be part of a supportive, professional environment where you can thrive and grow.
The team
You will work alongside Partners, fee earners and a structured PA team, including senior and junior PAs and administrative support.
Key responsibilities
Operational & Partner support
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* Oversee the day‑to‑day running of the practice and the PA team.
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* Act as the main contact for business services teams.
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* Improve Partner efficiency by managing administrative processes.
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* Attend Partner meetings, set agendas and capture actions.
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* Support financial awareness, utilisation monitoring and salary benchmarking.
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* Coordinate billing processes and ensure PA team compliance.
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* Support technology updates and communicate recurring feedback.
Business development coordination
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* Work with BD teams to ensure accurate client, market and activity information.
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* Ensure PA support for interaction lists, referral data and events.
Team leadership
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* Develop, train and mentor the PA team.
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* Lead performance management and regular check‑ins.
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* Ensure proactive, high‑quality support is delivered across the group.
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* Oversee PA recruitment, resourcing and succession planning.
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* Allocate work fairly while supporting individual development.
Firmwide collaboration
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* Share best practices and maintain consistency across departments.
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* Help shape departmental processes aligned to firmwide initiatives.
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* Support wider training needs with L&D.
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* Assist other practice areas with overflow work when required.
About you
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* Strong PA experience with supervisory/mentoring background (essential).
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* Experience in a partnership environment, ideally within legal or professional services.
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* Excellent written English, grammar and attention to detail.
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* Advanced MS Office skills and familiarity with document and billing systems.
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* Confident communicator with strong influencing skills.
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* Highly organised, proactive, resilient and able to manage fluctuating workloads.
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* Professional, client‑focused and able to work both independently and collaboratively.