An opportunity has arisen for a Community and Customer Engagement Manager within our Customers and Communities Team. This is high impact role in a C1 organisation, that seriously believes in engaging its residents.
We are a Community Gateway and first and foremost, and our job is to be a responsible and fair landlord. We truly believe that residents play a key role in helping us run the business. This postholder will work closely with our Gateway Membership Team to refresh and relaunch our membership offer and involvement menu.
This is an exciting time as we have £1.25 million to spend on delivery partnership projects in our communities. This postholder will make a difference to vulnerable people and their families, and work with external partners, signposting their services to ensure people get the help that they need.
What's the role?
This is a leadership role where you will come into contact with all areas of the business. You will support involved residents to scrutinise services and increase customer satisfaction. You will also ensure we have operational grip in our tenancy sustainment and our community hubs teams.
The role is varied, all about people and needs a candidate who is self-motivated and passionate about building relationships with stakeholders internally and externally.
What we are looking for?
Our ideal candidate will:
Lead and deliver our Communities Partnership Strategy and new Membership Offer. Promote the impact of our £1.25m of spend in our communities and identify new partners and match funding opportunities.
Work with our Gateway Membership Team and our membership, empowering them to participate in our policy and decision-making processes. To lead a team that work in the community providing support for community groups and member events.
Use community feedback and information, including customer/community profile data, to plan, deliver and evaluate a programme of community engagement activity that supports delivery of our objectives.
They should have experience of:
Leading on scrutiny, community hubs strategies, and engagement options, providing opportunities for a diverse resident base.
Housing Management and understand the principles of new consumer regulation of new consumer regulation for the sector.
The post holder will need to hold a UK driving licence with access to a suitable vehicle with business use insurance cover and have a satisfactory basic level DBS check.
What can we offer you?
We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How We Work
We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
How To Apply
If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV.
The closing date is Monday 23rd June 2025, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place on Friday 27th June 2025.
If you would like to discuss this role in more detail please contact Amy Willcox-Smith - Assistant Director of Customers and Communities on 07900 920446. #J-18808-Ljbffr