About Us
Set within a Grade II–listed building in the heart of
Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels.
Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including
our Regency Suite, alongside a refined restaurant and bar, we deliver timeless
charm, exceptional service, and locally inspired cuisine.
The Role
We’re seeking a proactive, detail-oriented Reservationist
to support our reservations operations and ensure outstanding guest experiences
from the first point of contact.
Main Roles & Responsibilities:
* Handle
all individual and group reservations enquiries, confirmations, and
amendments with accuracy and professionalism.
* Deliver
exceptional guest service via phone, email, and in person, ensuring all
interactions are warm, efficient, and aligned with brand standards.
* Maintain
up-to-date knowledge of room availability, rates, packages, and
promotions.
* Collaborate
with the Meetings & Events and Front Office teams to ensure seamless
guest experiences.
* Input
and manage bookings within the property management system, ensuring
accurate records and billing.
* Support
the Reservations & Events Manager in driving occupancy and revenue
through upselling opportunities and yield management.
* Assist
in compiling reports and data analysis to help improve booking trends and
guest satisfaction.
We’re looking for someone with:
* A strong
background in customer-facing roles, preferably within hospitality or
travel.
* Excellent
communication and interpersonal skills, with a guest-first mindset.
* A
high level of organisation, accuracy, and attention to detail.
* Comfortable
working independently as well as part of a team in a fast-paced
environment.
* A
positive, adaptable attitude with a desire to learn and grow within the
company.
Perks
* Complimentary
meals when on duty.
* On-site
parking and cycle-to-work benefits.
* Access
to professional development opportunities.
* Access
to WeCare app – a solution designed to support your mental, physical,
social and financial wellbeing, providing access to 24/7 UK-based online
GP appointments, mental health counselling, a get fit programme, legal and
financial guidance plus much more
If this sounds like the job for you please get in touch!