Job title: Minute Taker – Grade D Job Category: Admin & Clerical Location: Ballard House, West Hoe Road, West Hoe, Plymouth, Devon, PL1 3BJ, Plymouth City Council Hours Per Week :37.00 Pay: £13.90 per hour DBS Required 2 days in the office 3 days at home however would need flexibility around this Primary Purpose of the Role To undertake the minuting of strategy meetings, and to take notes for a variety of other meetings when required. Key Accountabilities & Measures Role Outcomes • Producing accurate, non verbatim minutes of CYP statutory meetings within departmental timescales (100%). Role Measures • Minutes/notes produced to departmental timescales. • Quality and accuracy confirmed by independent chairs/managers. Key Activities • Taking minutes of strategy meetings and other CYP statutory meetings, summarising information to produce high quality documents (60%). • Supporting the independent chair in creating or updating the written child protection plan (10%). • Helping the independent chair produce appropriate abridged versions for young people and family members (10%). • Accurately recording meeting attendees and their contact details (5%). • Supporting independent chairs to ensure secure handling of information (5%). • Inputting minute related data into the IT system (5%). • Proactively suggesting improvements to efficiency, customer experience, and best practice (5%). • Carrying out other duties appropriate to the grade. Essential Qualifications / Knowledge • GCSEs A*–C (9–4) or equivalent in English and Maths. • NVQ3 or equivalent qualification or experience in business support. • Willingness to undertake learning and development. • Knowledge of correct grammar, spelling, and punctuation. Desirable Qualifications / Knowledge • Basic knowledge of relevant legislation, policies, and procedures. • Understanding of work within Children, Young People and Families service. • Broad understanding of safeguarding issues. Essential Experience • Experience using Microsoft Office and web based software. • Demonstrable administrative experience and understanding of office procedures. • Experience providing effective customer service to internal and external customers. • Experience working in a team. • Experience of minute taking and note taking. Desirable Experience • Business support experience within statutory children’s services. Essential Skills • Ability to identify significant content during discussions and summarise it clearly. • Excellent interpersonal and communication skills. • Ability to maintain concentration during lengthy meetings. • Ability to manage emotional impact of sensitive information and seek support where needed. • Strong literacy skills (spelling, grammar, punctuation). • Team working skills to deliver a cohesive service. • Time management skills to prioritise work and meet deadlines. • High accuracy and attention to detail. Corporate Standards • Personal responsibility for data protection, confidentiality, and information governance. • Act in accordance with legislation, regulations, codes of practice, Council constitution, policies, and procedures. • Work within Health and Safety policies and safe systems of work. • Carry out all duties with regard to equalities policy and relevant legislation.