Manager - Technology Service Contracts - Crawley Job details Salary: Competitive per annum Hours: 22.5 Hours per week Location: Hybrid working, 3 days a week in our VHQ, Crawley Contract: Job Share / 3 days per week Closing Date: 30th May 2025 Virgin Atlantic is a ground-breaking long-haul airline. Committed to protecting the planet, whilst bringing the social and economic benefits of connectivity and trade to the destinations and communities we serve. At Virgin Atlantic, we're committed to innovation, pioneering change through partnership, and being transparent in our progress. In a nutshell This is a Job Share Opportunity, 3 days per week. The Contract Manager will report to the Technology Commercial Manager and be encouraged as the single point of contact (SPOC) between nominated strategic suppliers and VAL. They will be encouraged to have a strong grasp on VAL commercials, work prioritization, and the strategic roadmap dependencies. Working closely with all areas of the business will be key, influencing at the Senior Leadership Group level and occasionally at board level when required. This role is essential for improving the supplier capabilities, opportunities, and return on investment to support our VelocityX plan. Day to day Monitoring and effecting contract alignment, ensuring suppliers align with SLAs for operational services delivered. Conduct regular, formal supplier service reviews to examine past performance and facilitate future development of services in line with business objectives. Ensure all contract information is up to date and held with the legal department and is inputted by legal into the contracts database Help resolve ongoing issues and challenges, with Suppliers to ensure the delivery of desired outcomes and help maintain and monitor progress of service improvements Produce and negotiate Agreement Schedules with suppliers working with Procurement as appropriate Responsible for providing commercial input into IPs and Business Cases (costs, resourcing etc.) and liaising with Technology teams to facilitate project delivery. Collaborate with key stakeholders to forecast and oversee supplier spend in the Technology Opex Budgets Assembly and publication of performance metrics in scorecards or other reports as agreed Manage the interaction of multiple service/product providers Work with Enterprise Architecture and Delivery to undertake impact assessments of the commercial element of proposed initiatives Co-ordinate suppliers and manage commercial aspects of internal audits relating to technology services. About you Solid, demonstratable understanding of technology contract management ideally gained during contract, commercial or procurement background Experience in management of contracts in excess of 5M TCV Proficient negotiator with demonstrated ability to improve benefits over costs. Able to clearly communicate complex technical and commercial interdependencies to collaborators and can break down business requirements into technical dependencies. Excellent collaborator and communication skills. Ability to tune approach to suit suppliers and collaborators is a must. Help drive a collaborative, partnership supplier culture that is based on shared long-term goals Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered. Our recipe for leadership At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here