People Solutions Manager
Location: Chanel Head Office, London
Reports to: Head of People Solutions & Operations
Contract: Full-time and Permanent position.
Your role at CHANEL:
The People Solutions Manager will have a strong background in Workday and lead the change management efforts for our Workday optimisation initiatives, with emphasis on Absence Management and its impact on Payroll across the UK,UKGlobal Corporate, Canada, and Ireland. This role will take ownership of all key Workday aspects, serving as the primary point of contact for Workday queries across these regions.You will drive efficiency and compliance, support the Head of People Solutions and Operations, and play a pivotal role within the People Operations team. Key responsibilities includeidentifyingprocess improvements, ensuring data integrity, and enablingaccuratereporting to support HR operations.
We are seeking someone with a genuine passion for data, people analytics, Power BI, and AI—someone who thrives on uncovering insights,leveragingadvanced technologies, and driving impactful, data-informed decisions across our organisation.
Whatimpactyou can create at Chanel:
1. Manage and maintain the relationship with Workday and related systems,inc.Medigold, Reltio, D365,recommending enhancements or new features as business needs evolve, and oversee the configuration, maintenance, adoption, and optimisation of Workday modules (e.g., Core HCM, Absence, Compensation, Performance, and Recruiting) across the UK, Canada, and Ireland.
2. Oversee day-to-day support activities, including issue resolution, system audits, data integrity, and service requests.Makedecisionsautonomouslyrelating to theday-to-dayoperationalsmooth running of the system.
3. Coordinateandmonitorsystemperformance,updates, releases, and testing in partnership with the HRIS and IT teams.Ensure compliance with data privacy, security standards, and internal controls.
4. Work collaboratively with the business to translate all policies into Workday and Payroll processes to ensureaccuratepayments from a payroll compliance perspective.
Training and Support:
5. Developand delivercomprehensive training programs,materialsand documentationfor end-usersand internal stakeholdersto ensureproficiencyin Workday functionality.
6. Collaborate with training teams to deliver training sessions and workshops, both in-person and virtually, to a wide range of users, including inductions and accessible information for new starters.
User Adoption, Change Management, Communication, and Engagement:
7. Strategically drive user engagement and foster adoption of Workday,Medigold, and RG solutions across departmentswith alignment to businessobjectives.Develop and implement department-specific engagement options.Highlight and address any resistance or concerns from end-users to ensure smooth transition and adoption.
8. Lead the analysis and reporting of usage, adoption, and KPIs for Workday and related platforms.Analyse and report on Workday usage, adoption, and KPIs to drive continuous improvement. Track and measure the success of adoption efforts using key performance indicators (KPIs), including Sickness MI analysis, and take corrective action when necessary.
9. Collaborate with cross-functional teams to interpret data, assess trends, and drive actionable insights that promote continuous improvement.Facilitate ongoing communication with end-users to gather feedback, foster collaboration, and build advocacy for the platform’s benefits.
Collaboration with Technical Teams and Reporting:
10. Serve as the primary liaison between HR, IT,Payrolland business stakeholders to gather requirements and deliver Workday solutions. Liaison alsofor keydecision-makingprocesses.
11. Work closely with Workday technical teams (HRIS Global, IT, AMS Partners, etc.) to ensure that the system is configured to meet user needs andidentifiedbusiness requirements.
12. Provide insights into the user experience and advocate for user-centric design and functionality in Workday and HR Solution deployments, achieved by ownership adoption of tools and software platforms, such asMedigoldin conjunction with Workday.
13. Provide regular reporting on user adoption and overall progress to senior management.
Whatyou areenergised by:
14. Embodying the vital behaviours of Chanel in particular; agility, simplicity and efficiency, building collaborative partnerships and relationships, displaying sincere humility and a sense of being grounded in self-awarenesswith a Results-Oriented Mindset
15. Ensuringthe People Solutions and Operations teamis represented in the highest regard
16. An understanding of the Chanel business, stakeholder relationships, relationship with Global HRIS People Solutions team, and AMS Partnerships
17. Passion to learn new systems / curiosity / data to drive the business / find solutionsin amarketclosenessto global teams – global matrix
What you will bring to the role:
18. At least3years in the Workdayconfigurationecosystem. Ideally with a background in time off, reportingand integrations
19. Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.Communication,Collaboration,Adaptability,Change Leadership & Process Optimisationdriven
20. Technical skillsrequired:Systems thinking, technical Aptitude,reportingand configurationcapabilities in Workday, strongproficiencyin Excel,PowerBIandMicrosoft suite
What can Chanel offer you:
21. The opportunity to shape and develop ways of working within an establishedP&Oteam
22. To be known aspart of an efficiency lead teamdelivering best practice in HR Operations
23. The chance to work with various teams,peopleand projects for one of the leading Fashion brands in the world
24. You will be equipped and supported to drive your development and meet your career aspirations
25. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
26. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
27. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
28. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
29. Platforms: Multiple Platforms to support across Wellbeing
30. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
31. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.