Are you a skilled and passionate plumbing professional looking to make a significant impact in the industry? We are seeking a dedicated Plumbing Specialist to join our team at our Welshpool office. This is an exciting opportunity to work with a dynamic team and contribute to our mission of making life better through innovation in everyday water experiences.
At GWA, we pride ourselves on delivering first-class technical guidance and support to the plumbing industry. Our purpose is to enhance customer engagement through superior technical expertise, innovation, ease of installation, performance, and value.
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
Key Responsibilities:
* Act as the Subject Matter Expert (SME) for technical support to the sales team, including joint calls to provide technical assistance.
* Resolve in-market AS&S issues, including working with local service agents.
* Lead the resolution of quality issues affecting installations and ensure solutions are implemented effectively.
* Provide troubleshooting and technical solutions for customer problems raised through the sales escalation process.
* Stay updated on industry standards and guide the business on training impacts.
* Collaborate with the GWA product training team to deliver the product training strategy.
* Leverage market insights to inform training priorities and opportunities.
* Support the delivery of internal technical training and build the technical capabilities of the state sales and service team.
* Deliver training initiatives to plumbers and keep customers informed about changes in industry standards and codes.
* Inform and influence design specifications based on optimal technical solutions.
* Share market insights to guide decision-making and training interventions.
* Conduct market research and surveys to inform decision-making and guide training interventions.
Skills, Experience, and Qualifications:
* Obsession with exceeding customer expectations!
* Excellent communication and rapport-building skills.
* Advanced problem-solving and troubleshooting abilities.
* Creative and out-of-the-box thinker with a pragmatic and practical approach.
* Engaging presentation and group facilitation experience.
* Strong industry network and connections.
* On-the-tools experience as a plumber or similar trade.
* Technical qualification in plumbing.
If you are a motivated and experienced plumbing professional with a passion for excellence, we would love to hear from you. Join us at GWA and be part of a team that is dedicated to making life better through innovation in everyday water experiences.
About us
At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team,We are Customer Focused, andWe Care for Each Other—are more than just words; they're our way of life.
What can you expect from us?
Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:
* Hybrid working options
* Competitive remuneration and bonus structures
* An immersive onboarding program to set you up for success
* Opportunities to learn and grow through our Learning & Development programs
* ‘Great Rewards’ program - exclusive access todiscounts and cashbackrewards at your favourite stores
* ‘Bathrooms & More’ program - great discounts on a wide range of our products
* Volunteer and Community Service Leave
* Option to purchase additional annual leave
* Opportunity to take advantage of novated leasing options
* Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
* Annual flu vaccinations
* Medibank Health Insurance - discounts on corporate cover
Ready to apply?
Great! Just click the apply button to build your career with us!
Please note:You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.
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