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Key Information
Job title:
Incident Response Manager
Salary:
£46, plus 30% shift allowance on completion of training)
Grade:
IRM
Contract type:
Perm, Full Time, RFLI
Reference:
2333
Location:
Elizabeth line Central Operating Section; this role will require working across various London locations
Application closing date:
Tuesday 9th September @ 23:59
This is a safety critical role so you will need to get clearance from our Occupational Health team before you start.
Overview Of Project/role
We have a great opportunity for an Incident Response Manager to lead and manage the on-site response to incidents and events affecting the Elizabeth line Central Operating Section, through collaborative working with responders from other organisations and emergency services.
Through effective stakeholder engagement you will minimise the impact of service disruption and exposure to loss, maintaining the safety of customers and staff whilst achieving statutory, business and route performance requirements.
Key Accountabilities
* Respond to and manage infrastructure and rolling stock incidents to minimise service disruption, mitigate loss and aid resumption to normal working in a safe and timely way to improve the overall performance of the network.
* Respond to and manage the railway's response to incidents affecting RfLI infrastructure requiring the attendance of the emergency services.
* Undertake the role of Rail Incident Officer / Tactical Commander (where appointed) and lead the industry response to accidents and significant service disruption to deliver compliance with Railway Group Standards.
* Communicate decisive actions and results during incident management to aid safe & timely resumption to normal service.
* Carry out post incident investigations and compile reports, both formal and local.
* Undertake the role of Accredited Agent (where appointed) and collaborate with other responders to deliver compliance with The
* Railways (Accident Investigation and Reporting) Regulations 2005.
* Apply and oversee the on-site application of standards, rules and local working procedures and take appropriate corrective action to mitigate risk and exposure to loss.
* Conduct announced and unannounced safety and security checks on RfLI infrastructure within the Central Operating Section and engage with stakeholders to build and maintain effective working relationships.
* Apply and manage on-site risk control measures for safety critical work ensuring compliance with the safety management system to keep customers and RfL(I) staff safe, and minimise risk to the business.
* Ensure compliance to the Minimum Operating Requirements, reporting non-compliance immediately to the Service &
* Infrastructure Manager and implement corrective action as necessary.
* Carry out additional duties (including, but not limited to, Points Operator, Route Setting Agent, Bridge Strike Nominee, Rail Defect
* Nominee and Controller of Site Safety) as directed by the Service & Infrastructure Manager to minimise service disruption, mitigate loss and aid resumption to normal working in a safe and timely way.
Skills
Skills, Knowledge & Experience
* Ability to establish a course of action for self and others, managing time, resources and surrounding circumstances to deliver objectives (essential).
* Ability to conduct routine investigations and establish the immediate and underlying cause of events (essential).
* Ability to lead the on-site multi stakeholder response to accidents and significant disruptive events (essential).
* Ability to work alone including railway line side and within tunnelled environments (essential).
* Ability to drive a road vehicle within Central London with the aid of GPS / Road Maps (essential).
Knowledge
* Knowledge of Network Rail and Train Operating Companies within the route and the key aspects of their business (essential).
* Geographical knowledge of the Elizabeth line route (essential).
* Hold a full, clean driving licence (essential).
* Level 2 - Railway Rules & Regulations (desirable).
* Rail Incident Officer (desirable).
* Knowledge of Network Rail's Operational Code and Network Emergency Plan (desirable).
* Geographical knowledge of adjoining routes (desirable).
Experience
* Leading incident response at events where potentially fatal outcomes exist (desirable).
* Coordinating the on-site response to form teams of people with adequate resources to meet regulatory requirements (desirable).
* Coordinating the on-site planning and execution of arrangements to control and mitigate loss (desirable).
* Collating and preserving evidence and information in real time (desirable).
* Consulting and communicating with others in real time to inform effective decision making (essential).
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Please apply using your CV and a two-page covering letter.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images.
The closing date for applications is Tuesday 9th September @ 23:59
Shortlisted candidates will be invited to an open evening during week commencing 29 September.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
* Final salary pension scheme
* Free travel for you on the TfL network
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
* 30 days annual leave plus public and bank holidays
* TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
* Tax-efficient cycle-to-work programme
* Retail, health, leisure and travel offers
* Discounted Eurostar travel