1. Hybrid working
2. Great Location
About Our Client
The employer is a leading provider in the UK, with a sizeable team dedicated to improving patient experience. With a national footprint, the company prides itself on delivering top-quality solutions to its vast clientele.
Job Description
The responsibilties for a Customer Service Advisor are:
3. Responding to customer queries via phone, email, and live chat
4. Providing accurate information about services to customers
5. Resolving customer complaints in a timely and professional manner
6. Collaborating with team members to enhance customer service quality
7. Documenting customer interactions for future reference
8. Maintaining up-to-date knowledge of services and procedures
9. Escalating complex issues to the relevant departments
10. Participating in regular training and development sessions
The Successful Applicant
A successful Customer Service Advisor should have:
11. A strong academic background, preferably in a customer service
12. Excellent written and verbal communication skills
13. Proven ability to handle multiple tasks simultaneously
14. A customer-centric approach to service delivery
15. Proficiency in using customer relationship management (CRM) software
16. A keen eye for detail and a problem-solving mindset
What's on Offer
17. An estimated salary range of £23,000 - £25,300 per annum
18. A supportive and collaborative work environment
19. Opportunities for professional development and growth
20. Generous holiday leave
21. Unique opportunity to contribute to improving customer experience
We encourage all interested candidates who meet the outlined criteria to apply for this exciting opportunity.