Job Summary
The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year on year increase in new referrals and treatments and has recently expanded the chemotherapy and radiotherapy treatment areas.
An opportunity has arisen to join our busy administration team in Oncology and Haematology. As the post holder, you will be responsible for providing an efficient administrative service for the consultants and other medical staff working across the Directorate.
About Us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, and home to facilities such as the Quadram Institute. We work with the University of East Anglia and offer teaching and placement opportunities. Our staff represent 94 countries.
We offer NHS benefits and additional benefits including:
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of pay as you earn it
* Free Park & Ride to NNUH Colney Lane
* Free 24-hour confidential counselling support
* On-site Nursery at Colney Lane
* On-site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work and home electronics
Details
Date posted: 05 March 2026
Pay scheme: Agenda for Change
Band: Band 2
Salary: £24,465 a year per annum, pro rata
Contract: Permanent
Working pattern: Part-time, Flexible working
Reference number: 234-25-I1799
Job locations: Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY
Job Description
Job responsibilities
At NNUH, we support staff with their individual development to achieve career aspirations. Previous experience in a secretarial or administrative role in a medical or clinical setting is required. All staff are expected to act as role models and demonstrate NNUH PRIDE values (People focused, Respect, Integrity, Dedication and Excellence) and contribute to an inclusive culture.
* Type patient letters relating to clinics in an accurate and timely manner, prioritising workload with the support from Medical Secretaries/Admin Manager.
* Locate, request and track hospital notes to the department and Health Records Library, and file results and correspondence appropriately.
* Fold post and send out in a timely manner.
* Communicate electronically with secretaries regarding actions to be completed from typing to ensure 18-week targets are met.
* Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
* Work in line with department guidelines and policies; offer suggestions for improvements to procedures to support service development.
* Maintain Administration Procedures for departmental practices to ensure cover during absence and suggest improvements in team meetings.
* Maintain a clean and tidy office and adhere to the tidy desk policy; undertake other duties in line with the grade.
* Provide support across multiple administrative teams during sickness/annual leave and complete tasks such as reception duties, answering phones, taking/returning messages, and adding waiting lists and appointments to PAS as per trust policy.
* Liaise with the multi-disciplinary team to ensure smooth and efficient department functioning.
Please note: This advertised position does not meet UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Essential
* Qualifications: Good general standard of education; RSA2/NVQ 2 typing qualification
* Experience: Basic computer skills including data input, word processing and Excel; typing experience/Audio transcription
* Skills: Able to work under pressure and meet tight deadlines
* Attitude/Aptitude: Effective role model, demonstrating NNUH PRIDE values
Desirable
* Experience of NHS or a customer service organisation
Other
Disclosure and Barring Service (DBS) checks apply. This post is subject to the Rehabilitation of Offenders Act and may require a DBS submission. Applications from job seekers who require current Skilled Worker sponsorship to work in the UK will be considered alongside all other applications. For visa information, see the UK Visas and Immigration website.
Employer details
Employer name: Norfolk and Norwich University Hospital
Address: Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY
Employer's website: https://www.nnuh.nhs.uk/
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