Sea Freight Coordinator
Location: Redditch
Salary: £25k to £35k depending on experience
Hours: Mon - Friday, 08.45am - 5.00pm in a nice modern office environment.
The successful candidate, who will be reporting to the department manager, will be responsible for order management, dealing with customer enquiries, export documentation, bills of lading and work in close cooperation with our clients offices while servicing UK customers.
The applicant must be proactive, organised and punctual, engaged and motivated as well as a good attention to detail.
We are looking for a person who can add extra quality to our already highly skilled team
Main purpose of Job:
The main part of the job is to arrange export collections for our UK based customers with various task such as checking deliveries, instructing our customs department to issue customs documents, bills of lading + other administrational tasks. The job role includes but is not limited to, handling LCL, FCL shipments, entries, C of O's, liaising with shipping lines & co-loaders, hauliers & the wider customer base.
Key Tasks:
* Timely and effective communication with Customers, partners and internal departments via /tele.
* Updating / verifying the Alliance Shipping Order Management System with customer booking details.
* Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
* Effective monitoring to ensure deliveries are completed within the agreed timelines.
* Ensure that all Collection consignments are conforming to correct information.
* Pro-active problem solving with customers and colleagues when issues arise.
* Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
* Provide KPI and reports both externally and internally where required
* Resolve Credit Management Queries where necessary.
* General Day to Day administrative duties.
What we can offer you:
* A role in a successful, dynamic company
* A chance to work in a busy international business environment
* Be a part of a strong team of performance driven colleagues
* Competitive salary
* Great future career prospects for advancement
* A professional working environment
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