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Legal Client Services Supervisor, Stevenage
Client: Insight Select
Location: Stevenage
Job Category: Other
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EU work permit required:
Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
My client is seeking an experienced Legal Client Services Supervisor to oversee the daily operations of the busy New Business Team. This pivotal position involves providing guidance, training, and support to a team of New Business Assistants, ensuring smooth onboarding of clients in property and private client matters.
You will be the main contact for queries, performance monitoring, and compliance oversight, working closely with senior management to develop processes that improve client service and operational efficiency.
Key Responsibilities:
* Lead, mentor, and support a team of New Business Assistants, managing workloads and service levels.
* Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening.
* Handle complex client queries and provide timely solutions.
* Monitor team performance, give feedback, and support training and development.
* Ensure compliance with firm policies, audits, and regulatory standards.
* Participate in process improvement projects to boost productivity and client satisfaction.
* Cover aspects of the Head of Operations role when needed.
About You:
* Proven supervisory or managerial experience, preferably in legal, professional services, or regulated environments.
* Strong administrative skills with high attention to detail and time management.
* Effective communicator capable of engaging clients and colleagues at all levels.
* Experience with compliance procedures and client onboarding.
* Proficient with IT systems, including practice management software.
* Proactive, solution-oriented, with a commitment to excellent client service.
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