Tudor Employment are recruiting a Customer Relations Specialist for our client based in Cannock.
This is a full-time temporary position.
Are you the right person for this role? Key attributes of the Customer Relations Specialist are:
1. Self motivation
2. Work under your own initiative and as part of a team
3. Understand the need for process
4. Resilient
5. Telephone sales experience
6. Prior utilisation of a CRM
7. Proven experience in objection handling
8. Contractual Negotiations
9. Waste industry knowledge
10. Experience with IT/ CRM systems
Have GCSE’s in English/Maths (or equivalent) at Grade C or above
What will I be doing? Key duties of the Customer Relations Specialist will include:
11. Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely manner
12. Ensure that all customer activity/communication is logged in Sales force to provide visibility to other stakeholders Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their Depots
13. Ensure all stakeholders are fully briefed regarding all associated customer relationship strategies
14. Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retained
15. To nurture and repair relationships with existing customers potentially looking to leave
16. Represent the best interests of the company and promote the value of our strategic objectives and purpose
17. Respond appropriately to all Sales force cases and customer communications in a timely manner achieving the corporate KPI’s set
18. Recognising the internal customers and ensuring efficient communicate with a customer centric ethos
19. Prepare and issue quotations, contracts and all service related enquiries
20. Follow up with customers through the SCR process to ensure their continued customer satisfaction going forward
21. To proactively influence customer service measures including NPS, Trustpilot and all social media outlets
22. To incorporate any reasonable practicable duties to achieve an excellent customer experience
What are the hours of work?
This is a full-time vacancy, working Monday-Friday 8AM-5PM.
What is the rate of pay?
How do I apply?