Job summary
The role purpose is primarily to provide first line support to all users of the electronic rostering systems, including Managers and Employees, providing support, advice and information with regard to the administration of the system. Responding to and resolving problems and escalating where appropriate to the eRostering System Administrators and/or Manager, running user training sessions, and engaging with users via email, telephone, video call and face to face.
The ideal candidate will be motivated, possess good communication skills, have a logical mind and good eye for detail, possess good IT skills, have a thirst for knowledge and self development.
This is an excellent opportunity for a team player who relishes a challenge and is keen to use their own initiative as well as work within a dedicated team.
As first point of contact in a highly demanding environment, excellent customer service skills are paramount. The workload is varied, therefore a flexible working attitude, ability to work to ever changing demands and be to prioritise your work with minimal supervision as well as working as part of a team is essential.
We seek someone with a passion and drive for delivering excellent service which ultimately ensures the best experience possible for our users.
Your application must demonstrate how your existing skills, knowledge and experience meet the job description and person specification and why you are suitable for the role.
Main duties of the job
Main duties of the job
*Support desk
*Payroll/ESR
*Reporting
*Training/Rollout
Your application must demonstrate how your existing skills, knowledge and experience address the requirements of the job description and person specification and why you are suitable for the role.
Whilst the role is mainly office hours (Mon-Fri -- 0800-1600) you should exhibit a willingness to work flexibly across the week which may include some weekends or bank holidays. The Team work a hybrid pattern working at home and on site each week. UHB is a multi site organisation and therefore the successful candidate would be expected to work across all sites as required.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details Date posted
10 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1094073
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Job description Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification Qualifications Essential
* *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
* *Business Administration NVQ level 3 or equivalent experience in an Administrative environment plus specialist functional knowledge in order to deal with non-routine issues such as problem solving for area of work.
Experience Essential
* *Knowledge of administrative procedures and systems, the majority of which are non-routine.
* *Customer service experience
* *Experience of working in an Administrative role with a proven track record of problem solving
* *Good Organisational skills
* *Able to use own initiative and deal with the unpredictable
* *Able to work under pressure and to multi-task
* *Able to work to tight deadlines.
* *Good understanding of the Data Protection Act and how it applies to staff records and information
* *Understand confidentiality and apply the principles in everyday working practice
* *Must be able to demonstrate an understanding of equality and diversity
Desirable
* *Experience of working in a busy environment
* *Experience of working in Healthcare
* *Experience of electronic roster type systems.
* *An understanding of NHS pay and conditions of employment for all staff groups.
* *Understanding the principles of effective rostering .
* *Working knowledge of ESR.
Additional Criteria Essential
* *Flexible approach to work
* *Willingness to learn and commitment to continuous improvement/self-development
* *Willing to undertake any training to enhance working practice
* *Good inter-personal and communication skills.
* *Good organisational skills
* *Ability to travel to multiple sites
Person Specification Qualifications Essential
* *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
* *Business Administration NVQ level 3 or equivalent experience in an Administrative environment plus specialist functional knowledge in order to deal with non-routine issues such as problem solving for area of work.
Experience Essential
* *Knowledge of administrative procedures and systems, the majority of which are non-routine.
* *Customer service experience
* *Experience of working in an Administrative role with a proven track record of problem solving
* *Good Organisational skills
* *Able to use own initiative and deal with the unpredictable
* *Able to work under pressure and to multi-task
* *Able to work to tight deadlines.
* *Good understanding of the Data Protection Act and how it applies to staff records and information
* *Understand confidentiality and apply the principles in everyday working practice
* *Must be able to demonstrate an understanding of equality and diversity
Desirable
* *Experience of working in a busy environment
* *Experience of working in Healthcare
* *Experience of electronic roster type systems.
* *An understanding of NHS pay and conditions of employment for all staff groups.
* *Understanding the principles of effective rostering .
* *Working knowledge of ESR.
Additional Criteria Essential
* *Flexible approach to work
* *Willingness to learn and commitment to continuous improvement/self-development
* *Willing to undertake any training to enhance working practice
* *Good inter-personal and communication skills.
* *Good organisational skills
* *Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
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