Planner
Location: West Byfleet
Term: Full time / Perm
Salary:Up to £27k
Hiring ASAP / Up to £27,000 /Available Positions: 1
Day to Day:
1. Proactively co-ordinate the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all times
2. Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
3. Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
4. Promote customer service excellence to deliver a positive and caring customer experience
5. Work in collaboration with the team, our service partners and our client
6. Provide an agile response to priority reactive tasks
7. Maintain a daily relationship between the Regional Service Centre and on-site teams
8. Run reports and maintain all system information and data
9. Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
10. Undertake general administrative duties
11. Scheduling work for operatives to attend properties and undertake works
Requirements:
To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player.
12. Scheduling experience within a planned and maintenance environment
13. Awareness of safe working within a facilities management or building environment
14. Experience of working accurately to timescales and providing customer service excellence
15. Intermediate/Advanced Excel & Microsoft packages
16. Experience of working accurately to deadlines in a pressurised environment
17. English and Mathematics GCSE A-C standard
18. Good knowledge of repairs and maintenance sector or trade-based background
Benefits:
19. 25 Days annual leave + 8 bank holidays
20. Discounts
21. Cycle to work Scheme
22. Friendly environment to work in
23. Other benefits will be discussed