Senior Account Director – Retail POS & Signage
West Yorkshire
Salary: £open DOE
Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?
We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.
Key Responsibilities
Lead the account team, ensuring exceptional service delivery and client satisfaction.
Develop strong relationships with senior client stakeholders.
Provide innovative POS and signage solutions aligned with client expectations.
Continuously review processes, identifying improvements for added value.
Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
Identify opportunities for cross-selling and up-selling additional services.
Oversee financial aspects, including invoicing, forecasting, and budgeting.
Act as the primary point of escalation for client issues.
Inspire and mentor the team, driving performance and professional development.Skills & Experience
10 years of client services experience, specifically in Retail POS & Signage.
Strong understanding of POS production, workflow, and retail landscapes.
Proven track record of working onsite with clients and delivering outstanding customer s...