Package Description JOB ROLE: Business Support Officer LOCATION: Gloucester (GL4) HOURS: 30 hours per week | Flexible days Monday–Friday (9am–5pm on working days) SALARY: £12.60 – £13.30* per hour Join a supportive, lively office where your admin skills really make a difference We have an exciting opportunity for a Business Support Officer to join our Adults Day Service team in Gloucester. This is a varied, fast-paced administrative role at the heart of a friendly, fun and professional office environment, supporting a passionate team who make a genuine difference every day. Keys Group and Accomplish support individuals with Learning Disabilities, Mental Health Needs, Autism and Acquired Brain Injuries across the UK. At our Gloucester office, we pride ourselves on being person-centred, inclusive and welcoming, delivering meaningful activities that promote wellbeing, independence and community connection. If you’re an experienced administrator who thrives on organisation, enjoys being the go-to person in an office, and values great teamwork, this could be the perfect role for you. The Role As a Business Support Officer, you’ll play a vital role in keeping our service running smoothly by providing high-quality administrative support and outstanding customer service. Key Responsibilities Provide a high standard of administrative support across the service Manage emails, telephone calls and post, using initiative to prioritise and escalate important matters Support Registered Care Managers and Service Managers with the day-to-day running of the service Assist with recruitment and retention processes, including compliance, absence management, training schedules, annual leave and sickness records Liaise with internal HR consultants on complex or compliance-related matters Maintain accurate records with integrity and confidentiality, producing reports for the Leadership Team Coordinate and plan care reviews, MDTs and internal meetings Input and report on hours delivered by the service Manage stock control and ordering of supplies Maintain and update filing systems, records and procedures Welcome families, carers and visitors, ensuring a positive and friendly first impression Carry out any additional duties reasonably required to support the service What We’re Looking For Strong administrative experience, ideally within a care or health setting Excellent working knowledge of Microsoft Office (Excel, Word, Outlook) Knowledge of Nourish, RADAR and Tribepad is desirable Confident handling and analysing large data sets, producing clear reports Excellent verbal and written communication skills, including senior-level communication Highly organised, able to prioritise workloads and meet tight deadlines Discreet and trustworthy, with a high level of confidentiality and initiative A friendly, approachable personality, comfortable in a front-facing office role Flexible, proactive and happy working both independently and as part of a team Willingness to travel to other offices when required Why Join Keys Group? A welcoming, fun and supportive office environment 5.6 weeks annual leave, including bank holidays Enhanced DBS fully paid (including renewals) Funded qualifications & career development opportunities Circle wellbeing platform – fitness, nutrition, counselling & discounts Blue Light Card – savings on shopping, travel, days out and more Fair & competitive pay as a Real Living Wage Employer £500 referral bonus for successful recommendations Paid induction and full onboarding programme NEST pension scheme with up to 3% employer contribution About Keys Group Keys Group supports over 2,500 individuals across England and Wales through its three divisions: Accomplish, providing specialist residential, supported living, and accommodation for adults with learning disabilities, autism, mental health needs, and brain injuries; Keys, offering education and care for children and families through schools, children’s homes, supported accommodation, and family assessment centres; and Peak, delivering indoor and outdoor adventure activities across four UK centres, including bespoke education programs and confidence-building activities like bushcraft, climbing, and canoeing. Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues. As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch. Apply now and one of our team will be in touch to discuss how you can begin your rewarding career - No agencies please Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18 AGL Apply