BDS are currently recruiting for a Customer Service Advisor working with the Housing Management team, with an emphasis on rent account management and letting sector within a well known Housing Association from their Oldham office.
The main focus of the role is to provide an effective, efficient, responsive, comprehensive front line housing, rent account management, lettings and customer service to existing and potential tenants and internal customers.
Main duties include but are not limited too;
* Pro-actively manage customer rent accounts, negotiating payment plans with customers, setting payment methods, monitoring arrears, credits, processing direct debits and refunds
* Amend property charges within housing management systems ensuring processes are followed in appropriate liaison with Head Office.
* Administer company credit card purchases on behalf of the team.
* Monitors and updates compliance, servicing and surveying schedules and programmes the associated works
* Carries out initial diagnostics and raise works orders or property inspections and appointments.
We are looking for a candidate with;
* Intermediate IT knowledge including Excel and Word
* Experience working in a frontline customer interface environment
* Experience working in a housing/property related field
* Strong working knowledge of rent account management and lettings
This role is full office based
This is a temp ongoing role for a maximum of 12 months to start ASAP
Hours; Monday and Tuesday – 14 hours per week
Pay rate; £17.69ph PAYE- £22.27ph UMB
Apply now for immeidate considoration