Customer Support Executive role at TeamJobs.
This range is provided by TeamJobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Customer Support Executive – Monday to Thursday 9am - 5pm and Friday 9am - 4pm. This is an exciting opportunity for someone with strong communication and administration skills who enjoys variety in their day, providing exceptional customer service and support, processing orders, and working closely with internal departments.
Responsibilities
* Process customer orders accurately and in compliance with company policy and procedures.
* Monitor order status, communicating any issues to customers.
* Liaise with customers to build solid relationships and provide excellent customer service, ensuring customer care calls are carried out across key accounts.
* Respond to customer enquiries providing after-sales support, including technical advice.
* Accurately maintain records of customers in the CRM system.
* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Qualifications & Skills
* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.
* Previous sales experience with proven success in sales through a service approach.
* Excellent problem-solving skills with the ability to think analytically and provide effective solutions.
* Empathy and patience when dealing with customer concerns, demonstrating a customer-centric approach.
* Strong organizational and multitasking skills, with the ability to prioritise and manage time effectively.
* Ability to keep calm under pressure and adapt to changing priorities in a fast-paced environment.
* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.
* Proficiency with Microsoft Excel and Word; SharePoint and Dynamics 365 are advantages.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Packaging and Containers Manufacturing
Note: This description is intended to reflect the role and responsibilities of the Customer Support Executive position and does not imply any guarantee of employment.
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