To include but not limited to the following. Support reception staff development, providing guidance and direction First point of contact for IT concerns. Ensure that the reception team action all incoming emails, correspondence, and requests as per protocols. Induction and training of receptionists to agreed standards.
On an ongoing basis gather data to ensure staffing levels are matched to demand. Oversee the reception rotas. Involvement in the production of practice and clinical rotas. Support the Compliance and Quality Lead with all Patient Participation Group related matters.
Support all clinical staff with general administrative tasks as requested. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the appropriate services. Input data into patients healthcare records as necessary.
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children. Support in the delivery of enhanced services and other service requirements. Undertake all mandatory training and induction programmes. Maintain a clean, tidy, effective working area at all times and ensure all team members follow the same guidelines.
Support health promotion and display promotional material on the allocated noticed boards and in the waiting room.