Role Responsibility
About the role
Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to peoples lives?
Kent Enablement at Home (KEaH) supports adults across Kent to regain independence, confidence and daily living skills following illness, hospital admission or changes in circumstances.
Our Business Support Officers (KSC) play a vital role in ensuring the smooth running of the service, providing essential administrative, care coordination and operational support to frontline Enablement teams.
This is a varied and fastpaced role, ideal for someone who enjoys working collaboratively, managing competing priorities and supporting both professionals and people who use our services.
What you'll be doing
As a Business Support Officer within KEaH, you will:
1. Provide highquality administrative and business support to Enablement operational teams
2. Support care coordination activity, helping to ensure the timely and accurate allocation, tracking and updating of enablement visits
3. Act as a key point of contact for professionals, partner agencies and people using our services
4. Manage telephone enquiries, shared mailboxes and service correspondence
5. Record, update and maintain accurate information across multiple IT systems
6. Coordinate meetings, prepare agendas and produce notes where required
7. Assist with financial and monitoring processes, including audits and routine data checks, in line with established procedures
8. Work closely with colleagues to support safe, effective and responsive service delivery
What we're looking for
Were looking for someone who:
9. Is organised, reliable and has strong attention to detail
10. Can manage a varied workload, work effectively under pressure and prioritise competing demands in a fastpaced environment
11. Communicates clearly and professionally with a wide range of people
12. Is confident using IT systems, or willing to learn new digital tools
13. Understands the importance of accuracy in care coordination and recordkeeping
14. Works well as part of a team and is flexible in response to service needs
Experience in business support, administration or a carerelated environment is desirable, but training and support will be provided.
Why join Kent Enablement at Home?
15. Be part of a valued Adult Social Care service that supports independence and wellbeing
16. Join a friendly, supportive and collaborative Business Support team
17. Develop your skills and experience within Adult Social Care
18. See the direct impact of your work on service delivery and outcome
Additional Information
19. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
20. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
21. The ability to travel across a wide geographical area in a timely and flexible manner is essential.
22. Kent Enablement at Home operates between 6am and 10pm, Monday to Sunday
23. 37 hours a week full time, fixed term maternity leave
24. Contractual base is Gravesham Civic Centre, patterns of work will be discussed at interview, in line with service requirements
25. Appointment is subject to the usual preemployment checks