Sales Station Host Banbury £33, 973 per annum Shift patterns 05:40 - 20:40 07:00 - 20:00 Are you passionate about delivering excellent customer service and ensuring smooth travel experiences? Chiltern Railways is looking for a dedicated Sales Station Host to join our team and provide exceptional service to our customers. Key Responsibilities: * Ticket Sales: Handle the sale of all Chiltern Railways and National Rail products and services using all available ticket issuing systems. * Customer Service: Maintain consistently high standards of proactive and reactive customer care both inside and outside the booking office, ensuring high visibility at all times. * Ticket Gate Management: Where applicable, manage and operate ticket gates effectively. * Announcements: Enhance customer communication by supplementing the automated announcing system with live local announcements to keep customers informed of any train running alterations. * Car Park Point of Contact: Serve as the point of contact for car park issues in the absence of an attendant or nominated security, where applicable. * Compliance: Adhere to Booking Office Accountancy Procedures, Cash Regulations, and Office Security procedures. * Shift Balance: Perform all duties required to achieve a shift balance, incorporating all necessary documentation as instructed. What we are looking for: * Previous customer service experience * Previous cash handling experience * Computer literate with necessary keyboard skills * A good standard of literacy and numeracy skills * Honest & trustworthy * To remain calm, confident and professional at all times even whilst under pressure * Ability to make professional decisions on behalf of the business * Attitude and aptitude to understand and operate on-site equipment * Ability to work as a team as well as perform tasks alone * Excellent communication both verbal and written skills * Ability to deal with conflict situations * Smart and presentable appearance * Happy to work a shift pattern At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter. We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development