National Account Director – Mitie Waste
We're looking for a National Account Director to lead and grow some of Mitie Waste's most strategic, high-value clients. This is a senior role combining commercial leadership, relationship management and operational delivery to drive long-term success.
**The Role**
You’ll be the senior point of contact for key national accounts, responsible for:
* Driving account growth, retention and profitability
* Leading commercial strategy and complex negotiations
* Aligning internal teams to deliver a seamless, high-quality service
* Identifying and delivering new opportunities within existing accounts
You’ll also provide leadership to a team of Account Managers, ensuring strong performance, forecasting and client satisfaction.
Key Responsibilities
* Own and develop strategic national accounts, building strong senior stakeholder relationships
* Define and deliver account strategies aligned to revenue and growth targets
* Lead commercial negotiations (pricing, contracts, service agreements)
* Identify growth opportunities through innovation and service improvement
* Act as the senior escalation point for client issues, ensuring swift resolution
* Coordinate cross-functional teams to deliver consistent service across multiple sites
* Lead, coach and manage account teams to achieve high performance
* Drive continuous improvement using client feedback and performance data
* Lead regular client reviews and maintain strong stakeholder engagement
What You'll Bring
* Must have strong experience in waste management and recycling
* Proven success managing large, complex national accounts
* Commercial expertise in contracts, pricing and negotiations
* Ability to influence and engage stakeholders at all levels
* Experience leading teams and driving performance
* Excellent communication, planning and organisational skills
* Strong understanding of health & safety and compliance
* A proactive, solutions-focused and relationship-driven approach
Why Join Mitie Waste?
* Work with high-profile national clients
* Play a key role in shaping commercial strategy and growth
* Be part of a business that values innovation, collaboration and continuous improvement
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