Job Description
Key Account Director (M&E/Hard FM)
Location: Weybridge
Job Type: Permanent
We are currently recruiting for a Key Account Director for a large Government account, covering a campus location of sites delivering Technical Services, Project Delivery and Workplace Services.
The Key Account Director ensures a strategic partnership and uses the Global ISS scale to benefit the customer. With deep knowledge of the customer's business, you'll lead your team to create value while ensuring customer retention and growth. Outstanding service will strengthen the P&L, driving continuous improvement and contributing to success in the Government sector.
Key Responsibilities
1. Managing key customer relationships and ensuring service delivery meets contract requirements, KPI regimes, and effective contract management.
2. Monitoring continuous stakeholder management to align both customer and internal stakeholders with the account development plan.
3. Engaging team members by clearly communicating each individual's role in fulfilling the customer promise.
4. Ensuring the team has the right competencies through recruitment, development, and succession planning.
5. Leading technical compliance across the estate and engaging internal resources to suppor...