Senior Library Assistant, Dudley library, 18 hours per week
GLL is currently recruiting a Senior Library Assistant to join the team at Dudley library working 18 hours per week.
As a Senior Library Assistant you will be working in a busy community- focused library giving access to wide variety of collections and resources including books, periodicals, CD and DVD loans, public computers/internet access. .
With community at the heart of everything we do, as a Senior Library Assistant, you’ll ensure that every visitor to the library is welcomed into a clean, safe and attractive environment with useful facilities that keep them wanting to return. As a key frontline staff member, you’ll adapt to, and acknowledge, the diversity of our visitors and what they aim to get out of their library visit as well as helping them to discover our wide range of resources and services. Your passion for libraries and community engagement will be apparent as you help people do everything from discovering new authors to tracking their ancestry from our records and even helping them find their ideal job using our IT systems.
What you need:
* Experience working within the libraries.
* Evidence of making a difference to customers
* Confident IT skills and knowledge
* Excellent numeracy, literacy and communications skills
* Administration skills
* Experience of using Library Management systems, would be useful
* A real focus on customer service.
* Passion and personality
* Evidence of being organised and efficient
* Customer Service Qualification (desirable)
* Be a great team player
What you’ll do:
* Work as part of the team to ensure the smooth operation of the library
* Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit
* Devise and create imaginative and fun children’s activities
* Deliver story time and craft activities for under 5’s
* Follow the safeguarding of children and vulnerable adults policy and procedures
* Follow all Normal & Emergency Operating Procedures as well as adhering to relevant polices and manuals
* Interact with customers through conversations and supporting their needs
* Support customers with all queries available at the library
* Fully participate in and engage in the any training provided.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
In return, you will get:
1. 18 hours a week permanent role
2. Salary £23,821 per year (36 hours pro rata)
3. Industry leading rates of pay banding dependant on relevant qualifications
4. Discounted membership at our leisure centres
5. Discounts across thousands of retailers (GLL Extras)
6. A fantastic pension scheme
7. 25% off Red Letter Days
8. 25% off Buy A Gift
9. 20% off GLL spa experience treatments and associated products.
10. 20% off Tea and Tonic products
11. Ride to work scheme
12. Free eye tests and discounted glasses
13. The opportunity to join the GLL Society and have a say in how we are run plus associated social events
14. Exclusive discounts on our villas in Portugal
15. Exclusive discounts on our Ski chalets in Bulgaria
16. Health assurance
17. Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.