About the Opportunity
Location: London / Remote (Hybrid working as per business need, Flexible working options discussed at interview)
Term: Full-time; Permanent
Salary Range: £35,000 – £40,000 per annum (depending on experience)
Reports to: Business Relations Manager (Apprenticeships)
Benefits
The university supports staff maintaining a good work/life balance and offers flexible working, parental leave opportunities, an Employee Assistance Programme (free confidential advice), optional private medical insurance, season ticket loans, and a cycle‑to‑work scheme.
* 25 days holiday allowance plus winter break 27th to 31st December (excluding Bank Holidays)
* Group life assurance & group income protection
* Pension schemes and optional private healthcare
* Employee Assistance Programme
* Flexible working options
The Role
The Success Manager will play a key role in the successful management of Degree Apprenticeships and other work‑based learning programmes at NU London, acting as the primary liaison between employers and learners/apprentices, ensuring learners progress through their programmes.
Responsibilities
* Support and coordinate employer onboarding, recruitment of learners, and monitor support for delivery.
* Act as the primary contact for learners and employers, ensuring learning can be accessed and programmes achieved.
* Work with Business Development, Operations and QA teams to coordinate delivery of pre‑apprenticeship / apprenticeship programmes.
* Organise support for each learner from outset to completion, ensuring successful progression.
* Ensure completion of termly Tripartite Reviews in line with regulations.
* Monitor off‑job training, assist with action plans and referrals to support services.
* Lead the Final Review, assess evidence, and determine decisions jointly with employer and learner.
* Arrange apprenticeship End Point Assessments as agreed with employer and apprentice.
* Monitor individual progress, identify trends across cohort, and report to Business Relations Manager.
* Identify and evaluate risks to learners or programme success, escalated immediately to the University.
* Respond to feedback, enquiries, issues or complaints promptly.
* Ensure records are fully compliant with University policies and participate in compliance reviews.
Person Specification
Qualifications
Honours degree or equivalent professional qualification and/or vocational qualification.
Key Skills & Experience
* Experience managing employer and apprenticeship relations preferably within Higher or Further Education.
* Experience using Learner Management System software.
* Strong verbal and written communication skills.
* Relationship management and stakeholder partnership working.
* Professionalism, discretion, and confidentiality.
* Excellent record‑keeping, data protection and GDPR awareness.
* Planning and project management capabilities.
* Time‑management and organisational skills.
* Willingness to undertake continuous professional development.
About Business and Partnership Development & Apprenticeships
Responsible for designing and delivering work‑related learning programmes across the UK and internationally, with a focus on digital transformation, data science, AI and project management.
Enquiries
Informal enquiries may be made to Lynsey Rawbone (contact details available on the application portal).
Application Process
Applications should be made via the Workday link. Include a covering letter (≤1 page) addressing the role criteria and a full CV. All applications must be made in accordance with the specified process. The panel will short‑list on a rolling basis; the post may be closed early if a large number of applications are received.
Participation in the equal opportunities section is encouraged but voluntary.
Visa sponsorship is not available for this role.
All candidates must be able to demonstrate eligibility to work in the UK.
Applicants will be required to undergo a basic DBS check.
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