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Retail shop manager

Trowbridge
Julian House
Shop manager
Posted: 2h ago
Offer description

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Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Retail Shop Manager

Salary: £25,000 per year

Hours: Full-time, 37.5 hours per week

Contract Type: Permanent

Location: Trowbridge

Lead with Purpose – Be the Heart of Our Shop!

Looking for a role where your leadership makes a real impact? We're on the hunt for a Retail Shop Manager to bring energy, innovation, and passion to our new charity shop in Trowbridge. You’ll be the driving force behind a thriving, community-focused retail space that directly supports Julian House’s life-changing work.

This is more than just managing a shop – it's about creating a welcoming space that inspires shoppers, motivates volunteers, and raises vital funds for people who need it most. If you love retail, thrive in a busy environment, and want to make a difference every single day, this is your moment.

Your Day-to-Day Impact

* Drive the shop’s success by hitting income and profit targets, maximizing sales opportunities, and constantly improving the shopping experience.
* Be the key holder – taking responsibility for opening, closing, and responding to shop emergencies.
* Recruit, train, and support a brilliant team of volunteers who are just as passionate about our cause as you are.
* Stay on top of admin and finance tasks including banking, reporting, KPIs, and volunteer records.
* Keep everyone safe by maintaining health & safety standards and proactively addressing potential risks.

What You’ll Bring

* Retail management experience – you're confident running the show.
* A hands-on, customer-first attitude with a flexible, can-do approach.
* Basic understanding of Health & Safety and Fire Regulations.
* A genuine enthusiasm for retail, people, and purpose-driven work.

Why Join Julian House?

We don’t just offer jobs – we offer meaningful careers. Here’s what you can expect:

* Free monthly training sessions & fantastic development opportunities
* Wellbeing support, including 6 free counselling sessions
* 27 days of annual leave (plus your birthday off!), rising to 30 days with service
* ️ 30% staff discount at Julian House shops & 20% off at our bike workshops
* Generous pension scheme
* Access to healthcare professionals & health discounts via Simply Health
* Supportive workplace culture with regular feedback and line manager check-ins
* Reflective practice sessions every 6 weeks with external facilitators
* Blue Light Card eligibility – big brand discounts for the amazing work you do

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Ready to Take the Lead?

If you have any questions about the Shop Manager role, please get in touch with George (Recruitment Specialist) at recruitment@julianhouse.org.uk – we’d love to hear from you!

Don’t wait! We may close this vacancy early if we find the right person, so apply today and help us change lives.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Sales and Business Development
* Industries

Non-profit Organizations

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