Programme Manager – Global CRM & Collaboration Tools
London – Hybrid Working
Competitive day rate – outside IR35
Programme Management, CRM Implementation, Microsoft, Salesforce, Digital Transformation, Insurance, Global Delivery
Seasoned Programme Manager is sought by global insurance business undergoing a major digital transformation. This role will lead two critical global programmes—implementing a Customer Relationship Management (CRM) system and delivering a new collaboration and communication ecosystem across the organisation. This is a high-impact role with senior stakeholder visibility and global reach.
Key Responsibilities:
* Lead the delivery of global CRM and collaboration ecosystem programmes in alignment with strategic goals.
* Develop and manage programme plans, workstreams, resources, budgets, and timelines.
* Act as a senior liaison with stakeholders including broking teams, IT, vendors, and third-party integrators.
* Oversee vendor relationships, ensuring delivery performance and value for investment.
* Govern programme scope, manage dependencies and proactively address risks.
* Provide leadership and mentorship to cross-functional project teams globally.
* Report programme status to the Executive Board and other governance forums.
* Support benefit tracking and ongoing optimisation post-deployment.
Key Requirements:
* Proven experience leading complex, multi-stream programmes in within systems delivery and digital transformation.
* Strong track record of delivering enterprise systems, ideally CRM (e.g., Salesforce) and Microsoft-based solutions.
* Extensive background in Insurance.
* Excellent stakeholder engagement and negotiation skills, including experience working with C-suite.
* Comfortable operating in a fast-paced, ambiguous environment with a hands-on leadership style.
* Exceptional communication, facilitation, and team-building abilities.
This is a unique opportunity to drive transformative change within a globally respected insurance group. Initially a 6-month contract, however this is a multi-year programme of work.
You'll be joining a collaborative, values-driven culture where innovation and inclusivity are championed. If you're looking to make a lasting impact in a role with real purpose and senior visibility, we’d love to hear from you.
For a full consultation, please contact Arc IT.