Head of Delivery - Restaurant Group
London
£60,000 - £80,000
This restaurant group is looking for a Head of Delivery to take ownership of the delivery function across the business. The role is focused on driving sales growth, improving operational performance, and making sure the delivery experience matches the standards of the restaurants themselves. Working closely with senior leadership, this person will lead the strategy across third-party platforms, site operations, and commercial performance.
The Role:
Develop and lead the delivery strategy across the group, with a focus on sales growth, profitability, and operational consistency
Manage key relationships with delivery partners including Deliveroo, Uber Eats, and Just
Eat - negotiating terms, improving visibility, and maximising performance
Work closely with restaurant teams to improve dispatch processes, packaging, food quality, and speed of service
Monitor and analyse performance across key metrics including delivery times, cancellations, average spend, ticket times, and GP
Identify opportunities to improve efficiency, streamline operations, and increase delivery revenue across multiple sites
Support and coach operational teams to ensure high standards are maintained across the delivery offering
The Person:
Strong background in high-volume delivery operations within hospitality or food-led businesses
Commercially minded, with a solid understanding of P&L management and cost control
Experienced in working with third-party delivery platforms and managing external partnerships
Hands-on operator with a proactive approach and the ability to build strong relationships across teams
Comfortable working in a fast-paced, multi-site environment with a focus on continuous improvement
Interested? Get in touch –
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