Installation Co-ordinator Jobs in Andover at Stannah - Join Our Team!
We have a fantastic opportunity for a Installation Co-ordinator to join us at Stannah. This is an office based role, located in Andover, Hampshire, supporting our Platform Lifts and Microlifts division.
The Installation Co-ordinator is responsible for coordinating all aspects of installation activities and to provide day to day support to customer sites so that installations are scheduled and progressed efficiently and cost effectively.
The ideal candidate will have previous customer service experience and have the ability to work to tight deadlines as well as being a good problem solver.
Working Hours: 8.30 to 5.15 Mon to Thurs and 8.30 - 1.30 Friday.
Installation Co-ordinator Key Responsibilities:
* Communicate with customers about installation processes, pre-start checks, and scheduling to meet their expectations.
* Handle all customer calls promptly, managing orders, inquiries, complaints, and follow-ups efficiently.
* Coordinate effectively with installers, site agents, logistics, subcontractors, and suppliers.
* Schedule installations, lift removals, and ensure timely testing and handover aligned with project timelines.
* Promote and adhere to health and safety policies throughout all operations.
Installation Co-ordinator Minimum Requirements:
* 5 GCSE’s Level C and above (or equivalent) including Maths and English
* Customer Service NVQ (desirable)
Company Information:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.
Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Benefits Include:
* Competitive Salary, paid on a monthly basis
* Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits
* 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
* Pension Scheme, matched contribution/salary sacrifice
* SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
* Life Assurance Scheme
* Long Service award scheme, with additional holiday benefit
* Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
* Employee Assistance Programme
* Company Sick Pay
* Enhanced maternity and paternity provision