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Client:
Three UK
Location:
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
f72299000cbe
Job Views:
4
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.
Key Responsibilities:
1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our innovative products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
4. Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries, ensuring prompt resolutions.
Qualifications:
We seek individuals eager to 'wow' our customers by demonstrating how technology can transform everyday moments. Key qualities include:
* Customer Focused: Passion for delivering exceptional service and understanding customer needs.
* Team Collaboration: Ability to work well within a team, contributing positively.
* Problem Solving: Resourceful and proactive in resolving customer challenges.
Full training will be provided; prior product knowledge is not required. Ambition and a drive to learn are most important.
Join a business that invests in your talent, empowering you to innovate, collaborate, and grow. We support ongoing development to help you excel as a Customer Advisor and beyond.
Additional Information:
We value our people and our inclusive culture supports and inspires daily. Our benefits include:
* A free staff handset + unlimited SIM
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
Retail-specific benefits include:
* A Tastecard membership
* Uber spending money
* Access to discounts at retailers, activities, gyms, and health clubs via Perks at Work
* Opportunities to win ‘Three Celebrates’ awards
Our diverse and inclusive team values everyone’s unique contributions. We encourage applications from all backgrounds and are committed to equality and supporting individuals with disabilities.
We look forward to your application and hope you will join Team Three!
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