Job Title: Operations Director
Organisation: Muve Healthcare Group
Sector: Supported Living / Health & Social Care
Job Purpose
To provide strategic and operational leadership across supported living services, ensuring the delivery of high-quality, person-centred care. The role is responsible for driving a strong people-focused culture, developing leadership capability across teams, and ensuring services are compliant, sustainable, and outcome-driven.
Key Responsibilities
Leadership & People Management
* Lead, mentor, and develop Service Managers and frontline teams across multiple locations
* Foster a positive, values-driven culture centred on compassion, accountability, and continuous improvement
* Promote staff wellbeing, engagement, and retention through effective leadership and support
* Build leadership capacity within the organisation through coaching and succession planning
Service Delivery & Quality
* Ensure the consistent delivery of high-quality, person-centred support for individuals with complex needs
* Oversee service performance, driving improvements in outcomes, quality, and user experience
* Embed best practice and continuous improvement across all services
* Ensure services promote independence, dignity, and choice for service users
Compliance & Governance
* Ensure full compliance with CQC standards and all relevant regulatory and safeguarding requirements
* Maintain robust governance frameworks, policies, and procedures
* Lead on audits, inspections, and quality assurance processes
* Manage risk effectively across all services
Operational Management
* Oversee the day-to-day operational performance of supported living services
* Ensure services are delivered efficiently, sustainably, and within budget
* Monitor KPIs, occupancy levels, and financial performance
* Support service growth and development in line with organisational strategy
Stakeholder Engagement
* Build and maintain strong relationships with local authorities, commissioners, and partner organisations
* Represent the organisation in external meetings and strategic discussions
* Support contract management and service development opportunities
Person Specification
Essential
* Significant leadership experience within supported living, health, or social care
* Strong understanding of CQC regulations and compliance frameworks
* Proven ability to lead and develop high-performing teams
* Experience managing multiple services or complex operations
* Excellent communication, leadership, and interpersonal skills
Desirable
* Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
* Experience working with individuals with complex needs, including mental health or trauma
* Experience in service development or organisational growth
Core Competencies
* People-focused leadership
* Strategic thinking and decision-making
* Emotional intelligence and resilience
* Accountability and integrity
* Continuous improvement mindset