Salary: £117,000 - 143,000 per year Requirements: Proven experience as a Business Analyst where client case management is key Strong problem solving and analytical skills with a structured approach Experience working in an Agile environment (Scrum/Kanban) Ability to communicate complex technical concepts clearly to non technical audiences Experience in requirements gathering, user stories and stakeholder engagement A strong user focused mindset, using data and insights to drive outcomes Experience of working in a cloud based or service led environment Responsibilities: Act as a bridge between non technical stakeholders and our Digital/IT team Work across a range of digital initiatives to identify business needs, improve processes, and deliver effective technology solutions Focus on CRM (Dynamics 365) and Power Platform Engage with stakeholders to understand business needs, challenges, and opportunities for improvement Analyse and document requirements, ensuring solutions are clearly defined and prioritised Support the design and configuration of CRM (Dynamics 365) and Power Platform solutions Act as a liaison between business users and technical teams to ensure clear communication and successful delivery Lead or support testing activities, including user acceptance testing Provide insight into digital solutions, risks, and benefits to support decision making Identify opportunities for process optimisation and service improvement Technologies: Cloud CRM Support Kanban Office 365 More: We are working with an organisation committed to improving services through digital innovation. We have a strong focus on user needs and continuous improvement, and we are investing in modern technologies and processes to enhance how we deliver value to our users and stakeholders. This is a contract Business Analyst role, paying between £450 to £550 per day, inside IR35, based in South Wales with hybrid working. You will need to come to Cardiff more so in the initial stages of your assignment, with greater flexibility after that. We offer the opportunity to work on meaningful digital transformation projects in a collaborative, forward-thinking working environment. last updated 24 week of 2026