Desktop Support Engineer at AVASO Technology Location : Employment Type : Full-Time Employee
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
We are seeking an experienced Desktop Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
Troubleshoot and resolve hardware, software, and network-related issues.
Ensure the deployment of operating systems, updates, and software packages.
Work with the IT team to resolve and escalate issues as needed.
Provide end-user training and technical documentation where necessary.
Collaborate with team members and manage support tickets for various internal stakeholders.
2+ years of experience in Desktop Support or similar roles.
~ Strong experience with Windows OS, Mac OS, and Linux environments.
~ Experience with Active Directory for user management, group policies, and security.
~ Experience with networking protocols (TCP/IP, DNS, DHCP).
~ Strong knowledge of MS Office Suite and other productivity software.
~ Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
~ Familiar with ITIL processes for incident, problem, and change management.
~ Fluency in English
CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
Microsoft 365, Google Workspace).
Knowledge of IT security best practices and protocols.
Opportunities for career growth and continuous learning.
Competitive salary and benefits package.
Work with cutting-edge technologies to shape the future of IT solutions.
AVASO Technology Solutions (referred as “ AVASO ”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity.