Make a Differenceat the Front Door of Care
Were looking for afriendly, organised and proactive Reception / Care Coordinator to join our busy GP practice in Deptford / New Cross.
Youll be the firstpoint of contact for our patients, playing a key role in ensuring they receivethe right care, at the right time, while supporting the smooth day-to-dayrunning of the practice.
No GP experience?Thats okay full training will be provided.
What We’re Looking For
* Strong communication and people skills
* Ability to stay calm and organised in a fast‑paced environment
* Good IT skills and attention to detail
* A positive, flexible team player
* NHS/GP experience desirable but not essential
Salary & Benefits
£14.00 per hour (rising to £14.80 after probation)
Full-time (37.5 hours, Monday‑Friday)
2025 days annual leave + bank holidays
Training and development opportunities
Employee Assistance Programme, Cycle to Work & gym schemes. And several great staff outings see attachment of one of them.
Additional Information
* Enhanced DBS and two references required
* Right to work in the UK essential (no sponsorship available)
If you want a role where you can genuinely make an impact every day, wed love to hear from you.
Main duties of the job
* Welcome and assist patients in person and over the phone
* Manage enquiries efficiently and professionally
* Support administrative tasks including DOCMAN and QOF
* Contribute to care coordination and practice targets
* Work collaboratively within a multidisciplinary team
About Us
We are a large, inclusive training practice serving around 16,000 patients, offering a range of enhanced services including support for vulnerable groups.
We are proud to be a Gold Standard LGBTQ+ practice and operate an open, inclusive registration policy. We are also a London living wage employer.
Our Values – What Matters to Us
* Compassion – treating every patient with kindness, dignity and respect
* Teamwork – supporting colleagues and working collaboratively
* Inclusivity – embracing diversity and advocating for all members of our community
* Accountability – taking ownership and delivering high standards
* Continuous Improvement – being open to learning and developing
Job Responsibilities
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be flexible at all times to assist colleagues and business needs.
* Administration – have a thorough knowledge of all practice procedures; work in accordance with written protocols; opening and distributing post; change backup tape when colleagues on annual leave/sickness; pulling/filing notes; scanning/filing patient documents into Docman; photocopy as requested.
* Reception – cover all reception positions; cover colleagues on annual leave/sickness; receiving patients, consulting with members of practice team; handing completed repeat prescriptions to patient and checking names and address.
* Appointments – process appointment requests for today/future appointments from patients by telephone and in person following a strict triage system; deal with visits/requests according to practice protocol.
* Computer – registrations of new patients, data entry and medical records; process patients' changes of address; process repeat prescription requests in accordance with practice guidelines.
* Telephone – have working knowledge of telephone system during and after hours.
* Other Tasks – provision of refreshments for staff and visitors; loading and emptying the dishwasher; keeping the kitchen area clean and tidy; keeping the reception area notice‑boards and leaflet dispensers tidy; clear rooms after surgeries; ensure building security knowledge of doors/windows/alarm; having target‑driven areas to help achieve max results for example QOF; any other tasks allocated by managers or partners.
Person Specification
Experience
* Must be able to multitask; experience of working in a high‑paced environment.
* Typing speed of 40 WPM.
* Experience using EMIS, DOCMAN10, working in general practice; dealing with clients on the phone; triage knowledge; working in the NHS.
* Experience of social media / content handling such as TikTok and YouTube.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£14 an hour and rising to £14.80 after successful probation period
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