Permanent Full time (37 hours per week) £34,440pa £2,000pa essential car user allowance People first. Homes second. Empathy always. At bpha, we know that keeping a home isnt always easy. Life happens - and when it does, the right support can make all the difference. Thats where our Tenancy Sustainment Officers come in. This role is all about people. Youll work closely with customers who are facing complex challenges, helping them stay safe, secure, and supported in their homes. If youre someone who leads with empathy, listens without judgement, and wants to make a real difference every day, this could be the role for you. What the role is really about Youll support customers who need a bit more help to manage their tenancy - often because of things like mental health challenges, substance misuse, safeguarding concerns, or other life pressures. Day to day, youll: Build strong, trusting relationships with customers Take time to understand whats going on in their lives Create practical, person-centred support plans Help manage tenancy issues before they become crises Work alongside colleagues and partner organisations so customers get joined-up support Keep an eye on risk, safeguarding and wellbeing - and act quickly when something doesnt feel right Its a varied role, sometimes challenging, but incredibly rewarding. Transferable skills welcome Were keen to hear from people who have experience supporting individuals with complex needs, building trust, managing risk, and helping others make positive changes in their lives. If youre used to working in a person-centred way, handling safeguarding concerns, and supporting people through challenging situations, many of your skills will transfer really well into this role. Experience in housing, tenancy support or neighbourhood-based roles would be beneficial, but it isnt essential. Were happy to support the right person to learn the housing side of the role. Who were looking for Youll be a great fit if you: Genuinely care about people and treat everyone with respect Are a good listener and clear communicator Can stay calm and supportive in difficult situations Are organised enough to manage a busy caseload Feel confident working independently but enjoy being part of a team Understand the importance of boundaries, safeguarding and doing the right thing If you already have housing or tenancy-related experience, thats a bonus - but your values, empathy and approach to people matter most. Youll also need: A full driving licence and access to your own car Flexibility to travel across bpha communities Our values matter here At bpha, our values guide how we work every day: We take responsibility - we do what we say well do We show empathy - we listen, respect and understand Were better together - we support each other and work as one Were ambitious - were always looking for better ways to help Please note: We review applications as they are received and reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage you to apply as soon as possible.