Customer Care Advisor
Location: Winsford | Full-Time | 3 months temp (initially) with a view to go perm | 24/7 Helpdesk Environment
My client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests.
As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.
Key Responsibilities
Act as the first point of contact for queries via phone
Log, allocate, and update service requests accurately
Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders
Monitor planned and reactive maintenance performance, taking action to meet SLAs
Raise and manage purchase orders for materials, uniforms, and parts
Upload and maintain compliance documentation to ensure high audit scores
Communicate effectively with customers, contractors, and internal account teams
Support colleagues during busy periods or absencesAbout You
Strong background in customer service, helpdesk, or call centre environments.
Confident communicator with excellent telephone etiquette.
Highly organised with strong attention to detail and multitasking ability.
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.
Qualifications & Experience
Experience in a similar role.
Proven experience coordinating contractors or suppliers.
If you are interested and feel you fit the above requirements. Please apply or call Jess on (phone number removed)