HOUSEKEEPING SUPERVISOR 40 hours per week (shift work including mornings, evenings, weekends, and Bank Holidays). Duty Manager shifts on rotational basis. £29,413 per annum About Phyllis Court Club Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with hotel rooms on the River Thames in Henley, with spectacular views over the river & the countryside beyond. Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta. The Role You will be responsible for overseeing all aspects of the Housekeeping operation across the Club and Fitness Centre. You will Supervise a team of Housekeeping Assistants, assigning tasks and checking work to ensure that standards of cleanliness are met. You will have line management responsibility for your team including responsibilities for scheduling and for all training and development activities. You will be responsible for holding probation and one to one review meetings and for rewarding your team for going above and beyond! We believe that the skills you bring to the Club are just a starting point. We want you to have the opportunity to expand your abilities and innovate and develop in areas which both interest you and support your aspirations. Responsibilities With the team, deliver an exceptional experience to our Members in order to promote loyalty and repeat visits Ensure Members and Guests are receiving prompt and accurate service in accordance with Club standards and all requests are dealt with efficiently and courteously at all times. To organise the daily work of the department to include work rosters and general administration. Work collaboratively with the wider team and support other departments (reception, food and beverage, kitchen, maintenance, and fitness) so that a smooth efficient service and working environment is achieved; a One Team ethos. To Supervise and have day to day accountability for the department as effectively as possible paying particular attention to cleanliness, cost saving and economy where applicable. To conduct daily checks on all areas of the Club including Fitness Centre, Clubhouse, Pavilion and areas such as bedrooms, public bathrooms, office areas etc. Ensure all cleaning equipment is fit for purpose and well maintained and that all team members are trained on how to use the equipment correctly and safely. To deal with internal departmental problems quickly and effectively, seeking assistance from the Housekeeping Manager as soon as possible on any major unresolved departmental problems. Ability to positively resolve and learn from Member complaints and comments and escalate as needed. To ensure that reports are kept and actioned as required. To ensure that standard operating procedures (SOP’s) are put in place and maintained and that team members are trained to the required standard. Responsible for on-the-job training on an ongoing basis and in line with the Club standards and complete any documentation of training as required. Training is completed for the team and as part of the new starter training, providing support where required. Responsible to ensure that all Housekeeping Assistants are dressed according to uniform standards and are maintaining a high level of grooming and attire, and behaviour Be knowledgeable and up to date with training (health & safety, hygiene, fire) and how it’s applied. Ensure a safe environment for all staff and members. To meet regularly with the Housekeeping Manager to discuss the current situation within the Housekeeping department. To attend weekly Operations meeting and contribute to the operation standards. Cover Duty Manager shifts on a rotational basis. Report any team member incidents, Member or Guest incidents or accidents and log using Alert65. Undertake any other duties at the request of the Housekeeping Manager or other members of the Management Team. Ensure that all the above duties are completed within our Customer Service values at all times. Essential Experience working in a Housekeeping environment within a hospitality, private Members Club or similar environment. Excellent interpersonal skills and the ability to be able to communicate clearly with Members, Guests and team members. A passion for customer service and experience in delivering exceptional customer service and maintaining high standards at all times. Have good people management skills, including setting personal objectives and leading by example. Competent user of Microsoft office suite & software or technical confidence with similar software Good time management and prioritisation skills. Ability to prioritise in a busy environment, successfully negotiate and learn from Member issues and delegate upwards when required. The ability to problem solve and be proactive in resolving Member, Guest or team member issues. Good communication skills both verbal and written. Highly organised, proactive person able to both lead others and take direction. Desirable Use of a room booking or management system e.g., Room master. Previous line management experience e.g., scheduling, one to one’s and reviews etc. Previous experience held at a supervisory level or management of a team. Club Benefits As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court. Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online) Gym & swim access at the Fitness Centre Employee Assistance Programme (EAP) and wellbeing support Meals and hot drinks while on duty Complimentary parking onsite Friends and family rates for hotel accommodation and special event bookings Friends and family tickets for Henley Royal Regatta Staff socials and events Automatic enrolment in the Club pension scheme Life assurance scheme Membership to the Institute of Hospitality after successfully passing probation Staff accommodation on request