* London-based careers organisation looking to bring on board an Account Manager
* Supporting young people in making decisions about their future
About Our Client
Our client is a London-based careers organisation, currently connected with c.80% of UK secondary schools and colleges in the UK. Our client partners with businesses to promote opportunities for young people and teenagers, constantly looking to equip youngsters with the tools they need to understand career options, apprenticeships and the world of work generally!
Our client is a small business of less than 10 people, so in applying for this role you will know that this sort of working environment suits you. A passion for education and careers / learning / the development of young people is essential!
Job Description
As an Account Manager, you will be the key link between clients / partners and internal delivery teams, making sure campaigns are delivered smoothly, clients are supported and that partnerships thrive.
There will also be an emphasis on business development, where you will have your ear to the ground on account growth opportunities and on occasion be looking to approach new businesses that our client would look to engage with. This is a multi-faceted Account Management role and a business development / sales / growth mindset is needed, whilst maintaining excellent levels of customer service and centricity.
* Act as the main day-to-day contact for a portfolio of clients
* Build long-term relationships and act as a trusted partner
* Keep clients informed about progress, next steps, and campaign results
* Flag opportunities to deepen partnerships and improve delivery - cross-selling and upselling where appropriate
* Support new clients through onboarding - setting expectations and guiding them through the process
* Schedule and coordinate campaigns
* Collect, review and upload marketing materials to platforms
* Help run webinars and support virtual events
* Compile campaign performance data and prepare reports for clients and internal teams
* Monitor deadlines and ensure high-quality, timely delivery
* Troubleshoot client issues and coordinate with internal teams to resolve them quickly
* Champion the voice of the client internally-sharing feedback and ideas for improvement
* Ensure client content is accurate, engaging, and aligned with the brand
The Successful Applicant
What is essential for our client, is that they hire someone who is passionate about this industry, and the work that those working in it do to support young people.
* Experience in a client-facing or project delivery role
* Great written and verbal communication skills
* Strong attention to detail and ability to meet deadlines
* Comfortable working independently and as part of a team
* Proficient in Google Workspace and/or Microsoft Office
If you have experience working with educational / youth-focused organisations or an understanding of B2B Account Management processes, that's a bonus! Similarly regarding experience with digital content and email marketing platforms.
What's on Offer
Our client is looking to pay £30,000 and the office is in Soho. Four days a week expected in the office, 25 days holiday plus 1 extra day per year of service. Regular reviews, promotion opportunities, laptop, phone and office perks and socials.
If you want to make a real difference in young people's lives, I can't wait to hear from you!
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