Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.
Position
An exciting opportunity has opened up for a Planning Coordinator in the Service Delivery team following a recent promotion!
As a Planning Coordinator you will be responsible for scheduling all Service Delivery jobs for the London Based Engineers including ANPR installs, site surveys, maintenance jobs, offline sites and signage installations. Attention to detail is a necessity along with strong communication skills.
Responsibilities And Duties
To be primarily responsible for the scheduling and monitoring of all Service Delivery jobs for the London Based Engineers using ServiceM8 and associated toolsets.
To ensure the schedule is produced to optimise resource deployment and maximise operational performance.
To communicate effectively to Team Members within the Service Delivery Team, Account Managers, Sales Leads and Sales Support.
To ensure Operational SLA and KPI targets are achieved.
To be reactive to offline sites ensuring these jobs are prioritised as per schedule.
To be a central point of contact for Field Based Engineers to re-prioritise jobs accordingly.
Who You Are
You thrive in fast-paced environments, effectively managing multiple priorities while maintaining attention to detail under pressure.
You love to be organised, detail orientated and busy!
Ideally you will have worked in a planning or scheduling position before
You take ownership of tasks and are motivated to achieve and exceed objectives with a proactive mindset.
You are committed to understanding customer needs and delivering solutions that provide value while aligning with business goals.
You seek opportunities for improvement and act on them without waiting for direction.
You are a strong team player but can also work autonomously, demonstrating accountability and reliability in your role.
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
Other Information About The Role
Salary: £27,500 per annum
Hours: 40 per week; Monday - Friday 9am - 5.30pm
Location: Lancing with hybrid flexibilities after probation period
There is free onsite parking. The office dress code is smart casual
Our selection process is as follows: Application - Competency Based Interview with Manager - 2nd interview with Senior Manager
You must be able to legally live and work in the UK without sponsorship
The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
Incremental holiday increases to recognise long service
2 volunteering days a year
Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
Employee Assistance Programme - 24/7 confidential, independent and professional counselling
Cycle-to-work scheme
EV Charging points at office locations
Regular team/company socials
Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
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