Benefits
* Refer a friend for £1000 bonus (unlimited)
* Generous holiday entitlement
* Day off for your birthday
* Staff awards
* Hotel and airline discounts
* Employee Assistance Programme
Overview
Mon - Friday 37.5hrs
Location - Manchester
Company Overview
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are a global, multi award winning Business Travel Company that makes business travel straightforward, delivering the right service at exactly the right moment. Our team comprises over 800 industry experts and we are a top 10 UK-based Travel Management Company, part of The Portman Travel Group.
What You Will Do
Credit Control is part of the wider Finance Operations Team. Our main focus is ensuring that our clients make timely payments and that the sales ledger is maintained accurately. You will provide administrative assistance to the Credit Controllers and Team Leaders.
Main Deliverables
* Setting clients up on our in‑house invoice portal system
* Uploading invoices to client portals for processing and dealing with queries
* Managing an allocated section of queries using our in‑house system, resolving root cause issues, and taking necessary action to prevent recurring issues and themes
* Investigating and resolving complex customer queries outside the in‑house system, involving liaising with internal and external stakeholders
* Sending copy invoices and statements when requested via the in‑house system or from a customer via email
* Ad‑hoc reconciliation of customer accounts as instructed by the Team Leader or customer themselves
* Downloading daily bank statements from the online banking system and updating the daily banking Excel file
* Cash posting / allocation
* Providing daily and weekly reporting on cash promised, received, allocated and unallocated
* Running the daily open transactions report
* Ad‑hoc analysis and reporting on various trends (queries, cash, corrections, payments etc.) as requested by the Head of Credit Control
* Running reports for query volumes and current custody to manage volumes and age of queries
* Assisting the Credit Controllers with debt chase where necessary
* Investigating bank payments to identify the client and chase for remittance
Essential Skills
* Good Excel skills, for example maintaining spreadsheets and updating data
* Willingness to develop new skills
* Strong communication skills, both verbal and written
* Excellent customer service skills
* Ability to learn quickly and adapt to (sometimes complex) in‑house systems
* Ability to work to deadlines and prioritise workload
* Organised with a methodical approach
* Self‑motivated, proactive with a tenacious professional approach to chasing payments
* Ability to focus on a task
* Honest and discreet attitude when dealing with company accounts
* Teamwork and communication with management
* Positive and proactive attitude
* Follow company policies and procedures
* Have some transactional finance experience (not essential)
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