Amour recruitment is pleased to be recruiting for a Customer Support Team Leader, on behalf of our client based in Segensworth, Fareham.
In this exciting position, you'll support a busy international customer support function, supporting the team with customer insights, complaint resolution and compliance.
Responsibilities:
1. Oversee daily customer service operations.
2. Provide ongoing support for the training and development of the customer support function.
3. Act as a point of escalation for customer service queries and complaints.
4. Ensure quality and compliance standards are met, through continuous review and quality checks.
5. Ensure communication and collaboration between departments.
Requirements:
6. Previous experience in supervising support teams in a fast paced environment.
7. Understanding of escalation management and complaint resolution.
8. Experience/confidence working with a technical product/service.
9. Hands-on experience in managing multi-site support teams, or outsourced support.
Hours: 8:30-17:30 Monday to Friday
Salary: £35,000 to £40,000 (Depending on experience)
If you're an experienced leader in Customer Service, we would love to hear from you. Please click to apply and the Amour Recruitment team will be in touch!