Main area MSK Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 30 hours per week (Monday, Wednesday, Thursday & Friday 7.5hr days) Job ref 190-7604-DIR
Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £25,147 - £27,596 pa/pro rata for part time staff Salary period Yearly Closing 06/05/2024 23:59
Medical Secretary / Waiting List Coordinator
NHS AfC: Band 4
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We are seeking an enthusiastic, motivated individual to join our secretarial team within Hand Surgery. The role provides a link between the Trust, the patient and their GP for patients/carers and other healthcare professionals. You will provide a comprehensive, efficient and responsive secretarial and waiting list service to the medical staff and their teams.
The department forms part of the Musculoskeletal Group within Sheffield Teaching Hospitals NHS Foundation Trust, which is made up of 9 Directorates.
Working Hours/Pattern: 30 hours a week over 4 days.
Main duties of the job
The successful candidate will be required to provide comprehensive secretarial and waiting list support to three of our Orthopaedic Hand Surgeons based within the Sheffield Hand Centre.
You will need to have the ability to work both independently and as part of a team whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP’s, patients and patient relatives, dealing effectively and efficiently with their enquiries.
To be successful in your application you will need to have a good standard of education, experience of an office based role, excellent verbal and written communication skills and a clear understanding of patient confidentiality.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
* OCR 3 and/or RSA 3 Audio typing/word processing and/or secretarial qualification or equal demonstrable experience
* Diploma in Business Administration (level 4), or, experience in business administration that would equate to level 4, or, NVQ3 qualification plus other short courses (e.g. ILM3, ECDL)' or equivalent work experience demonstrated
* I.T. qualifications such as NVQs
* Medical word processing qualification or equivalent
Experience
* Significant experience working in an office environment
* Working knowledge of office practice and procedures
* Demonstrable track record achieving deadlines and targets
* Audio typing experience
* Experience using Microsoft Office and similar I.T. packages
* Supporting in management and scheduling of surgical waiting list
* Patient pathway / 18 week knowledge
* Responsible for ordering and maintaining office supplies/stationery
* Previous experience in an NHS office environment
* Previous experience of STH Trust data systems
* Working knowledge of the Lorenzo patient administration system (or similar)
* Knowledge of medical terminology
* Medical audio typing experience
* Previous waiting list experience
* Previous experience of placing orders via Integra finance system or similar system.
Further Training
* Medical secretarial qualification and/or training
* Excellent written and verbal English language communication skills
* Excellent standard of spelling and grammar
* A positive, polite and professional attitude to meet service needs with good demonstrable customer service skills.
* Excellent I.T. literacy and keyboard skills including the use of Microsoft Office software packages
* Ability to work under pressure in a fast-paced environment
* PGood organisational skills and ability to work to deadlines Ability to work both independently and as part of a team Working knowledge of confidentiality, related legislation and codes of practice
* Methodical and accurate approach to working
Other Factors
* Willingness to work flexibly when required
* Willingness and ability to travel to other hospital sites when required
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit ourwebsite and follow us onTwitter andFacebook .
Employer certification / accreditation badges
Name Alex Millward Job title Service Coordinator Email address alexandra.millward@nhs.net Telephone number 0114 3052178 Additional information
For further information and to arrange a visit please contact Alex Millward on 0114 2266458
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