Position
Account Director – Soft Services Facilities Management
Salaries and Location
* Up to £80,000 per annum, depending on experience
* Competitive benefits package
* National travel required
* Candidate ideally located in Midlands or North of the UK with good transport links to the rest of the UK and Ireland
Job Overview
We are looking for an experienced and commercially minded Account Director to take strategic and operational leadership of a major national client contract covering multiple sites across the UK and Ireland. Manage Soft Services Facilities Management.
Key Responsibilities
* Oversee the financial performance of the soft FM operations, including budgeting, forecasting, and cost control.
* Ensure services are delivered within budget and maximise revenue opportunities.
* Oversee contract performance, compliance, and financial delivery ensuring all KPIs, SLAs, and budgets are met or exceeded.
* Lead and manage the delivery of soft FM services, ensuring high standards of service delivery, safety, and customer satisfaction.
* Build and nurture strong, long‑term client relationships, acting as a trusted partner and strategic advisor.
* Manage and develop a high‑performing team, fostering a culture of excellence, accountability, and continuous improvement.
* Identify and implement opportunities for service innovation, efficiency, and added value.
* Produce regular performance reviews, reports, and strategic development plans for both internal and client stakeholders.
Qualifications and Experience
* 5+ years’ experience as an Account Director or similar role within Facilities Management.
* Proven experience overseeing bundled FM services including catering, cleaning and security.
* Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
* Exceptional client relationship management skills, commercially astute, diplomatic, and solutions focused.
* Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
* Experience in managing large‑scale contracts and service providers, with a focus on quality, compliance, and cost‑effectiveness.
* Strong analytical and decision‑making skills, with the ability to think strategically and resolve complex issues.
Benefits
* Contributory pension scheme
* Career Pathways and MyLearning programmes
* Digital GP access and wider healthcare benefits for you and your immediate family
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Food shop discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets
* Cash rewards on spend across a wide range of brands
* Free wellness, mindfulness and exercise classes
* Ability to share discounts and offers with friends and families
About Us
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds and abilities. Our colleagues can reach their full potential and thrive. Diversity is Our Strength!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development; Food and Beverage Services
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