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View more categories | View less categories | Sector: Retail and Wholesale | Role: Assistant | Contract Type: Permanent | Hours: Full Time
At Virgin Media O2, we're committed to making every interaction meaningful by not just keeping people connected but also enhancing their experience. As a Retail Advisor, you'll be part of a team delivering exceptional customer service, helping customers discover products and services that meet their needs.
What You'll Be Doing:
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and meeting performance goals.
* Helping to maintain an inviting and organized store environment.
Who we are
Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offerings to millions of new customers.
The must haves:
* Confidence, communication skills, and a passion for delivering great service.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands.
* An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
* A genuine interest in technology and how it can improve lives.
* Previous experience in retail, sales, or customer service (not essential).
* A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
We'll set you up for success with a supportive team and tailored training, including a 4-day (30 hours) induction within your first two weeks. This training will cover all aspects of Virgin Media O2, preparing you to serve our customers effectively. Additionally, you'll receive:
* A competitive hourly rate of £12.40, with potential earnings through our accreditation program.
* Opportunities for progression through our accreditation program.
* 23 days' annual leave, an extra day off for your birthday, and options to buy or sell leave.
* An excellent pension scheme, matching up to 10%.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave.
We also offer a range of support, rewards, and tools to help you focus on what matters most.
Next steps
Our Recruitment Process:
After your application, you'll be invited to complete an online assessment. Successful candidates will be contacted by a recruiter to discuss the role further.
So, what are you waiting for!
This is your chance to create memorable moments for customers and build a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
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