EMBERWOOD SENIOR WAITER
SALARY: £13 per hour + Tronc (Approx 3-4k per annum)
FULL TIME (5 DAYS
OUT OF 7) – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of
service and guest interaction. We have a professional, yet conversational style
of service, where we learn about our guests needs, and adapt accordingly. We
are dedicated to surpassing expectations, using experiences such as our Pudding
Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to
an exquisite service. At Emberwood, within our first few months of opening, we
have already established ourselves as a leading restaurant in Bath, having been
awarded a space in the illustrious Michelin Guide. Now we have set our sights
to find the best and most passionate people within the hospitality sector to be
able to consistently deliver the best possible experience in Bath.
What Do We Offer?
As well as a competitive salary and a monthly service charge
contribution, Emberwood offers the following:
- Free
Hotel Breaks - From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.
- Leisure
Passes - We encourage you to enjoy your time off work and will
contribute £150 towards a membership at a leisure centre or with associations
such as the National Trust.
- Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,
four weeks leave at 90% for fathers)
- Institute
of Hospitality - We will pay for your membership, creating avenues for
learning, coaching and mentoring.
- Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.
- Health
Assured - A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.
- Subsidised
Learning Courses - We encourage your learning and development so would
like to contribute to courses you would like us to explore.
We also provide
you with all the basic benefits such as free nutritious and tasty meals on
duty, bespoke uniforms where appropriate and a cycle to work scheme
Who Are We Looking For?
The Senior Waiter will be confident in
delivering the required service level to the guests and taking instruction from
the Head Waiters and Management team to ensure quality and dedicated service.
They should be able to work confidently as part of a team and assist in helping
direct the members of the team in being prepared for service.
They will also be encouraged to deliver
magic moments, empowered by the team to deliver an exquisite experience to the
guest and be proactive in ensuring all public areas and spaces should be looked
after.
They should have at least 2 years of full-time
experience in a comparable position and environment. It is essential they are
guest focused and recognise that the team will be responsible for delivering an
exquisite experience. As such, training and shaping the team is fundamental in
being able to achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business
built on trust and experiences.
Ensure the preparation and delivery of
service is at the highest standards in relation to our offering.
Run a section in the restaurant, lounge
or on the terrace communicating with team members, bar and host team for the
smooth running of the restaurant
Deliver the order of service with
exacting detail, knowledge and personality to make a memorable experience
Compliant with Health and Safety
Standards, built in to deliver exquisite experiences for guests.
Responsible for the safe delivery of
food and drink, the correct conduct in relation to allergies and dietary
requirements
Elevate the guest
experience with a curious and creative approach to make a experience memorable