Main ResponsibilitiesAdministration & Customer Service Managing Preferred supplier agreement process Management of central Outlook Inboxes for department Covering Holiday & Sickness New starter training, including preparation and completion Recruitment of new staff members as required Company prescribed job reviews for team members Team and individual development either via formal or informal training Management of team processes and procedures and their adherence Ensuring processes and procedures are up-to-date and reviewed on a regular basis Managing daily team tasks Management of team schedule and allocating tasks Managing team workflow Managing escalation policy for clients Managing interdepartmental processes Setting team and individual objectives Monthly reporting of team performance to the business Managing Elog books KPI’sPerson Specification Excellent telephone manner Highly developed personal skills such as communication; teamwork; self-motivation and attention to detail Well-developed skills both written and oral Preferred experience as a team manager or senior administrator in a previous role Must have the ability to prioritise, plan and organise work in a busy environment Proven experience working in an administration or operational role Highly flexible in response to changing organisational requirements Organise work and time efficiently for self and others and to work supportively within a team Knowledge, Skills and ExperienceKnowledge/Experience Knowledge of Microsoft Word, Excel and Outlook Experience of working in a maintenance/engineering company Experience of managing a team of administration staffPersonal Qualities/Skills Experience of recruitment and development of staff Attention to detail Able to work on own initiative Able to pick up new tasks and systems quickly