Overview
A global provider of intelligent smart ID solutions is looking for a Pre-Sales Support Engineer to join their team and be based in and around the Birmingham area.
On offer is a basic of £40k, negotiable for the right candidate.
The role will include travel to partner sites as well as client meetings to discuss the integrated proposal. The successful candidate MUST have a background in Physical Security.
Responsibilities
* Technical expertise: provide in-depth knowledge of products/services, understand customer requirements, and tailor solutions to meet those needs.
* Sales support: assist the sales team or external partners with technical presentations, product demonstrations, and responses to technical questions.
* Solution design: work with customers to design solutions that address their specific needs and demonstrate value.
* Proof of Concept (POC): conduct demonstrations and other technical validations to prove feasibility and usability of the solution.
* Installation, testing and support: manage, deliver, implement and provide ongoing support and maintenance for software and related hardware.
* Relationship building: develop strong relationships with external partners and customers, acting as a trusted technical advisor.
* Technical documentation: create and deliver technical documentation, presentations, and proposals.
* Collaboration: work closely with sales, product and other teams to ensure alignment and effective communication.
Skills and Qualifications
* Minimum: Bachelor's Degree, Post Graduate Diploma, Professional Degree in Engineering or equivalent in ICT.
* Strong technical knowledge of Visitor Management, Facilities Booking, Time Attendance, Incident Management, Guard Tour systems, etc.
* Familiarity with physical security systems (Access Control, Digital Door Locks, Alarm and CCTV) is highly desirable.
* Excellent communication and presentation skills.
* Problem-solving and analytical abilities.
* Ability to build relationships and work with both technical and non-technical audiences.
* Must have own transport.
Employment Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Sales and Project Management
* Industries: Security and Investigations
Location: Birmingham, England, United Kingdom
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