📞 Customer Advisor – SMR & Inspections Services
📅 Start Date: 23rd March 2026 (you must be able to commit to this start date) 💰 Salary: £25,396.80 per annum + bonus eligibility ⏰ Hours: 40 per week, full-time 🕒 Shifts: Flexible across Monday–Sunday on a rotating basis
1. Weekdays: 08:00–16:00 / 09:00–17:00 / 10:00–18:00
2. Weekends: 09:00–17:00 (rotating with rest days)
3. đź“Ť Location: Office-based at Bescot
Are you passionate about delivering outstanding customer service?
Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor!
Training
You must be able to commit to two weeks full-time training (Mon–Fri, 09:00–17:00).
Your Role
As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:
4. Assigning technicians to jobs
5. Coordinating with dealerships to confirm parts availability
6. Acting as the key point of contact for customers throughout their booking
Benefits
At RAC, we reward your commitment with more than just a salary:
7. Bonus scheme eligibility
8. Pension contributions up to 6.5%
9. Life Assurance (2x salary, 4x for pension members, flexible up to 10x)
10. Family leave support and flexible working
11. 24/7 confidential personal support service
12. Car salary sacrifice scheme (after 12 months, including EV options)
13. FREE RAC Ultimate Complete Breakdown Cover from day one
14. Access to Orange Savings – discounts on retail, travel, tech & more
15. FREE onsite parking
16. Automatic enrolment into our Colleague Share Scheme – Owning it Together
What You’ll Be Doing
17. Handling inbound and outbound customer calls
18. Managing bookings and updating systems accurately
19. Building product and process knowledge
20. Collaborating with your team to improve performance
21. Communicating confidently with internal and external stakeholders
What We’re Looking For
22. Previous customer service experience (contact centre experience is a plus)
23. Strong communication and upselling skills
24. Ability to manage complaints professionally
25. Excellent organisation, PC, and admin skills
26. A customer-first mindset and drive to deliver a smooth, positive experience
If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.
We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.
Keyboard Shortcuts
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